Shipping Policy
GharPyara Stores will arrange for your order to be shipped via the most dependable, quickest, and safe way possible. We work with common shipping companies such as FedEx, ACX as well as privately owned shipping companies specializing in furniture delivery and assembly.
Please note that GharPyara Store is not responsible for the furniture assembly outside of Lahore, unless "White Glove Delivery" was selected during checkout as delivery method.
At the present time GharPyara Stores ships to addresses in the mentioned areas of Pakistan. Shipping costs as well as "Free Shipping" are therefore only valid for Gold members. If you are interested in shipping your order to other cities please contact us to obtain a quote for additional shipping and/or duty charges that may apply. Please note that these quotes will be based on the destination of the shipment as well as the dimensions, weight and value of the items in question.
Deliveries can take an additional 1-3 weeks after the shipping date, depending on location. You can check the status of your delivery timeframe online through the carrier's web site or by telephone. Our carriers will contact you a day or two prior to arrival to set up a delivery timeframe with you.
All delivery date estimates listed on our website are approximate and we always strive to adhere to them as closely as possible. Unfortunately, these estimates are dependant on product availability from the manufacturer as well as shipping delays en route to our facility. Therefore we cannot be held responsible for beating or exceeding originally expected delivery estimates that are caused by factors that are beyond our control.
If you have special requirements for your delivery please contact our Customer Service department or send your query on sales.support@gharpyara.com, we will be glad to assist you.
If, after numerous attempts made by GharPyara Store to deliver purchased goods and customer was not available to accept the delivery, we reserve the right to recall all merchandise for a full refund of the purchase price, less all shipping and handling costs that are incurred by us as a result. The same applies if a customer is not available to accept a delivery at a previously arranged time after an appointment had been scheduled and the delivery cannot be completed. Items offered with free shipping are dependent upon customer location and size of order. We reserve the right to alter this offer should your zip code lie outside standard delivery routes. In addition, orders for items with weights that are more heavy than usual or expected may need to be readjusted for extra unforeseen fees. No additional fees will be charged without notifying the customer and obtaining prior approval.
Return Policy
Customer satisfaction is our top priority. You may return / exchange items purchased from GharPyara Store within 5 days. Returned items must be new and in unused condition. No returns allowed on custom orders. Mattresses, bedding and linens are also non-refundable and cannot be exchanged. A few of our vendors may be excluded from our return policy. To return items for an exchange or refund please contact us via contact form. All returns are subject to round trip shipping charges. If your item was shipped with "Free Shipping" option, we will charge our "actual" outbound shipping charges. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable.
Although rare, unfortunately damages during the shipping and manufacturing processes occasionally occur. In order to address any issues promptly please take that time to inspect the merchandise you have ordered upon receipt. If your shipment is damaged or defective, please notify us in writing through our contact form within 24 Hours following the receipt of your order. To help us resolve the situation we may ask you to e-mail photographs of the damages as well as a clear description depicting the damage to us. If the damages are promptly and precisely reported, we will do our best to repair or replace the damaged parts or item(s). If we are unable to do so, we will issue a full refund. You can be assured that we will do everything we can to correct all problems with minimal inconvenience to you.
Defects that have occurred during the manufacturing process and passed the factory's quality control checks are not caused by mishandling during the shipping process. GharPyara Store deals with respected and experienced furniture manufacturers that stand behind their products. In the event that a manufacturer's defect occurs, please report them to us through our contact form and we will present the claim to the manufacturer on your behalf. We will then work with the manufacturer in question to assess the best way to remedy the situation. The remedy may be a replacement of the defective part or item or may consist of a repair. Please note that most of the time defects that pass the quality control check done by the manufacturer as well as checks done by GharPyara Store are very minor in nature. As a result, these can be easily fixed by a professional in furniture repair (in case of home appliances we will present the claim to the manufacturer on your behalf).
Due to the nature of the furniture business, please note that GharPyara Store cannot guarantee that the finish of the ordered wood, leather, or stone will be exactly as pictured. Imperfections or variations in the grain, color, or sheen of the wood may occur naturally. Stone finishes such as marble and granite may differ in color and veining. In addition, variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to different dying and tanning processes and natural phenomena. As a result, these naturally occurring characteristics are not viewed as damages or defects. Please note that images of products displayed on the GharPyara Store website may differ in color due to differences in the resolution of computer monitors. GharPyara Store always works with our partnering furniture manufacturers to obtain the highest quality photographs of the products and thus depict the merchandise as closely as possible.